I have received information that I am hitting spam traps – what now?

First and foremost, notifications of spam trap hits serve to keep the certified email service providers informed. On the basis of the notifications, the provider should check the quality of the list being used with its customer and remove data from questionable sources (i.e. whenever permission for the use of the email address does not exist and/or cannot be verified). If the notification of the spam trap hits has occurred through the Complaints Office, it should also be informed of the measures taken to reduce the number of spam trap hits. Because if in such cases the number of spam trap hits cannot be significantly reduced within 4 weeks, you will run the risk of a temporary delisting. The decision on this will also be determined by what remedial measures have so far been taken.