I have received a notification – what now?

A notification is a warning that something has gone wrong and that the legal compliance in sending emails or the technical deliverability could be endangered in the future. It is intended as an opportunity to identify problematic customers and work with them to ensure that future email deliveries are CSA-compliant. In short, a notification is not a catastrophe, and apart from the CSA, the CSA sender and, if applicable, the customer of the CSA sender, no one else will know about the notification. However, notifications should be taken seriously. Because if three notifications are issued within six months due to, for example, mailings from a customer of a CSA sender for violations of the legal admission criteria, this circumstance will be published regularly on the CSA website.

The publication of notifications is regulated in the CSA Rules of Procedure.