Search Results for: Customer complaints

The initial situation: It happens time and again that recipients of advertising emails perceive these mails as spam. Consequently, they mark these unwanted messages as spam, or the recipient complain...

Sending marketing emails to existing customers is a popular practice. Without explicit consent, such mailings are only permitted under strict conditions. The relevant provision in this regard is Artic...

The sender of newsletters or other promotional emails must always be aware that recipients, at some stage, may no longer wish to receive promotional mailings and may unsubscribe. In this article, w...

The online segment of the gambling market in Germany has in particular hovered in the “grey area” for many years. Virtual slot machine games, online casino games and online poker are now explicitly in...

As part of the complaint handling process for the CSA, the Complaints Office is confronted with cases where senders claim that the sending of commercial emails was based on the existence of legitimate...

As we are a service of eco - Association of the Internet Industry in cooperation with the German Dialogmarketing Association , we offer transparent and fair prices. We charge a one-off fee for the ...

For over two decades, the Certified Senders Alliance (CSA) has had one clear objective: to strengthen trust and quality across the entire email ecosystem. What started as a joint project with mailbox ...

In today's increasingly privacy-conscious digital world, trust is the currency that powers successful email marketing. That was the central theme of the recent webinar hosted by Netcore, where James D...

Delivering legitimate emails to the inbox is no longer a given, and this is no secret to senders: without regularly monitoring performance and reputation, there’s a risk that email campaigns won’t ach...

The newsletter unsubscribe - or opt-out Recipients of newsletters and other advertising emails have the right to unsubscribe from these emails at any time (opt-out). If a newsletter recipient has ...