Who are the eco Complaints Office and what do they have to do with the CSA?
For over 20 years now, the eco Complaints Office has been fighting successfully against illegal content on the Internet, among other things through work in various collaborations, initiatives, and committees. Further information is available here.
The eco Complaints Office is responsible for complaint management for the CSA. The CSA complaint management aims to enable certified senders to improve the quality of their emails, e.g. on the basis of
– Comprehensive support in complying with CSA regulations
– Forwarding and assessment of individual complaints from Internet users about unwanted emails
– Assessment of spam trap hits and spam marking quotas
– Further development and adaptation of standards in line with current legislation