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22. December 2021

From the practice of the Complaints Office (3): As a sender, take customer complaints seriously!

The initial situation: It happens time and again that recipients of advertising emails perceive these mails as spam. Consequently, they mark these unwanted messages as spam, or the recipient complains to the eco Complaints Office or directly to the sender. What steps does the Complaints

15. December 2021

Early checks with the CSA checklist

If you are interested in CSA certification but are not sure which of the CSA criteria you already fulfil, the CSA checklist offers you a good overview. Why have these criteria? For successful certification, the CSA requires senders to meet certain criteria. These criteria reflect the best

6. October 2021

From the practice of the Complaints Office (2): Are senders allowed to send DOI reminders?

What is the DOI procedure anyway? As a matter of principle, the sender must obtain consent before sending advertising mailings. This follows from Article 6 of the GDPR and Article 13 of the ePrivacy Directive. The DOI or double opt-in procedure is a procedure that makes obtaining this

30. September 2021

dotBRANDs, Protection and Trust for Brands

What are dotBRANDs? The generic extensions .com / .org, or domains with a country code – for example .de – are still the top-level domains (TLDs) most widely used on the Internet. But the use of dotBRANDs is on the rise. The difference is that dotBRANDs contain the brand name of the

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