I have received an email from the eco Complaints Office – what now?

As a rule, the eco Complaints Office will get in touch with you if you have received a complaint from a recipient about an email you have sent. In this case, please reply with the requested permission data within 2 working days. If this feedback is not possible within 2 working days, the deadline can be extended on the basis of a “request” to the Complaints Office.

Upon receipt of the permission data, the Complaints Office will assess whether or not there has been a violation of CSA regulations as a result of sending the mailing that led to the complaint. If there was a violation, a notification will be issued.