How is this data provided to me?

You can access to the data with the Certification Monitor. The Certification Monitor is an easy-to-use online tool and doesn’t require any further technical integrations. […]

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What data do I receive as a CSA certified Sender to monitor my reputation?

CSA certified Sender receive the following data: Spam Trap Hits DKIM errors Spam Complaint Rate Individual User Complaints

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I have received information that I am hitting spam traps – what now?

First and foremost, notifications of spam trap hits serve to keep the certified email service providers informed. On the basis of the notifications, the provider […]

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I have received a notification – what now?

A notification is a warning that something has gone wrong and that the legal compliance in sending emails or the technical deliverability could be endangered […]

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Who are the eco Complaints Office and what do they have to do with the CSA?

For over 20 years now, the eco Complaints Office has been fighting successfully against illegal content on the Internet, among other things through work in […]

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I have received an email from the eco Complaints Office – what now?

As a rule, the eco Complaints Office will get in touch with you if you have received a complaint from a recipient about an email […]

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I have delivery problems with a CSA mailbox provider. Can the CSA help?

Yes, please send an email to: info@certified-senders.org In this email, please specify: – Error messages from the mailbox provider (bounce message with complete/extended header) – […]

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How long will it take for my IPs to be activated?

Members of the CSA team will usually activate your IP addresses within one day. Please make sure that your IP addresses have correct DNS/rDNS entries […]

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Is there a portal where I can manage contact details and IP addresses?

You can manage your contact details and IP addresses in our customer portal. You can access assistance for our customer portal here.

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Do I get a certificate?

Yes, every certified sender receives an online certificate immediately after successful certification. The online certificate confirms the authenticity of the seal of quality, displays the […]

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How is this data provided to me?

You can access to the data with the Certification Monitor. The Certification Monitor is an easy-to-use online tool and doesn’t require any further technical integrations. Read our Blog post for further information https://certified-senders.org/blog/the-csa-certification-monitor/

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What data do I receive as a CSA certified Sender to monitor my reputation?

CSA certified Sender receive the following data:

  • Spam Trap Hits
  • DKIM errors
  • Spam Complaint Rate
  • Individual User Complaints

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I have received information that I am hitting spam traps – what now?

First and foremost, notifications of spam trap hits serve to keep the certified email service providers informed. On the basis of the notifications, the provider should check the quality of the list being used with its customer and remove data from questionable sources (i.e. whenever permission for the use of the email address does not exist and/or cannot be verified). If the notification of the spam trap hits has occurred through the Complaints Office, it should also be informed of the measures taken to reduce the number of spam trap hits. Because if in such cases the number of spam trap hits cannot be significantly reduced within 4 weeks, you will run the risk of a temporary delisting. The decision on this will also be determined by what remedial measures have so far been taken.

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I have received a notification – what now?

A notification is a warning that something has gone wrong and that the legal compliance in sending emails or the technical deliverability could be endangered in the future. It is intended as an opportunity to identify problematic customers and work with them to ensure that future email deliveries are CSA-compliant. In short, a notification is not a catastrophe, and apart from the CSA, the CSA sender and, if applicable, the customer of the CSA sender, no one else will know about the notification. However, notifications should be taken seriously. Because if three notifications are issued within six months due to, for example, mailings from a customer of a CSA sender for violations of the legal admission criteria, this circumstance will be published regularly on the CSA website. The publication of notifications is regulated in the CSA Rules of Procedure.

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Who are the eco Complaints Office and what do they have to do with the CSA?

For over 20 years now, the eco Complaints Office has been fighting successfully against illegal content on the Internet, among other things through work in various collaborations, initiatives, and committees. Further information is available here. The eco Complaints Office is responsible for complaint management for the CSA. The CSA complaint management aims to enable certified senders to improve the quality of their emails, e.g. on the basis of - Comprehensive support in complying with CSA regulations - Forwarding and assessment of individual complaints from Internet users about unwanted emails - Assessment of spam trap hits and spam marking quotas - Further development and adaptation of standards in line with current legislation

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I have received an email from the eco Complaints Office – what now?

As a rule, the eco Complaints Office will get in touch with you if you have received a complaint from a recipient about an email you have sent. In this case, please reply with the requested permission data within 2 working days. If this feedback is not possible within 2 working days, the deadline can be extended on the basis of a “request” to the Complaints Office. Upon receipt of the permission data, the Complaints Office will assess whether or not there has been a violation of CSA regulations as a result of sending the mailing that led to the complaint. If there was a violation, a notification will be issued.

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I have delivery problems with a CSA mailbox provider. Can the CSA help?

Yes, please send an email to: info@certified-senders.org In this email, please specify: - Error messages from the mailbox provider (bounce message with complete/extended header) - When the error first occurred - Which IP addresses or IP networks are affected

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How long will it take for my IPs to be activated?

Members of the CSA team will usually activate your IP addresses within one day. Please make sure that your IP addresses have correct DNS/rDNS entries and that your contact details are entered in the WHOIS data of the domain or IP network.

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Is there a portal where I can manage contact details and IP addresses?

You can manage your contact details and IP addresses in our customer portal. You can access assistance for our customer portal here.

REGISTER NOW

Do I get a certificate?

Yes, every certified sender receives an online certificate immediately after successful certification. The online certificate confirms the authenticity of the seal of quality, displays the benefits of a CSA certification, and contains an excerpt of the CSA quality criteria which formed the basis of the successful certification.

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