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As part of the complaint handling process for the CSA, the Complaints Office is confronted with cases where senders claim that the sending of commercial emails was based on the existence of legitimate...

What does the eco Complaints Office do?   The eco Complaints Office has been fighting illegal content on the Internet since 1996. It is embedded in the system of regulated self-regulation and...

Cross-border data transfer as subject to data protection regulations; both national and international. While transferring personal data within the EU is clearly and strictly regulated by the GDPR, ...

Cross-border data transfer as subject to data protection regulations; both national and international. While transferring personal data within the EU is clearly and strictly regulated by the GDPR, ...

The CSA Digital Email Summit 2021 will once again gather the best minds in the industry online. Year after year, the CSA welcomes advertisers and email and Internet service providers to the CSA Ema...

Numerous certifications exist in a wide range of fields. All certifications have one thing in common: they confirm compliance with specified standards and requirements with the aim of creating trust....

Where did this begin? At the end of 2019, the German data protection authority imposed the highest fine to date in Germany, amounting to almost 10 million Euro, on 1&1 Telecommunication SE. The r...

Major companies like Google, Microsoft and Yahoo have been working together to help reduce spam and help branding measures in just one move. But how does a single brand reduce spam and implement such ...

To be clear from the outset: 2021 won’t be boring, given that several important topics are currently on Brussels’ desks. One long-running topic is the ePrivacy Regulation. The draft law is currentl...

The starting point: The sender of an email or newsletter wants to evaluate the behaviour of email recipients using tracking. Which data is actually evaluated when measuring and analysing user behavi...